Refund and Cancellation Policy — Draft for owner review

This policy needs owner and legal approval before payments go live. Contact and effective date: [OWNER TO SUPPLY].

Before work begins

You may request cancellation before substantive assessment work begins. Subject to applicable law and the final owner-approved policy, eligible unstarted work is refundable. Contact us with your request reference; do not share card details.

After work begins

Cancellation eligibility is assessed against work already performed, the agreed scope and applicable consumer rights. Any proposed deduction must be explained. This draft does not override statutory cancellation periods or mandatory remedies.

Evidence delays

If access or required evidence is missing, the assignment remains Awaiting Evidence. Contact us to discuss access, timing or cancellation rather than assuming the review has begun.

Processing refunds

Approved refunds are processed through the original PayPal transaction. The dashboard records only verified provider refund status; payment-provider processing time varies. Partial refunds may apply where a legally valid, documented agreement supports them.

Service concerns

Raise any issue promptly so we can review the agreed scope and deliverable. The owner must finalize complaint handling and cancellation procedures before launch.